Refund policy




CANCELLATION POLICY

You may cancel your order within the 14-day cooling off time limit prescribed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. Refunds will be made in compliance with those regulations.

Cancellations prior to despatch will be refunded in full automatically.

Cancellations after despatch must be returned as below to obtain a refund.

Cancellations and returns must be initiated by logging into your customer account (top right of website).

Restocking fee is charged at a flat rate of 25% irrespective of condition.

Restocking fee is charged on international orders for which customers fail to pay local sales taxes. Additionally international postage costs are not refunded.

The fee is simply to help us recoup a portion of the expenses incurred for inspecting, repacking, and restocking the returned items.

After you have initiated a return, please email returns@ethicalbedding.com so that we can find a suitable solution and help if necessary.

You must make your own return arrangements. These must be correctly labelled (including your order packing slip), must be suitably packaged, and must include proof of delivery to our returns centre.

Please include a note in the returned package stating the reason for your return and also provide these details to returns@ethicalbedding.com.

Returned goods should be unused, in the original packaging, and suitable for resale (with the exception of pillowcases).

In the event of items being unfit for resale, a reasonable amount will be deducted from the refund value in accordance with the regulations. This amount is commonly 100% (e.g. £0 value) - with goods then donated to charities.

For support, please email returns@ethicalbedding.com.


RETURN ADDRESS

Our return address is:

(FAO: Ethical Bedding), BoxStation, 15 Waterfield Way, Sketchley Meadows, Burbage, Hinckley LE10 3ER


DEFECTS POLICY

No matter how hard we try, nobody is perfect. Refunds for manufacturing defects may be covered under the Consumer Contract Regulations. If you think your purchase has a defect or has damage that is not the result of improper use, please explain by emailing returns@ethicalbedding.com.

Goods must be returned to obtain a refund. Only original purchasers from our own website are eligible for refunds.

If goods are defective we will replace the items and refund the cost of any postage with store credit or Gift Card.

Returns must be suitably packaged to avoid damage and include proof of delivery to our returns centre.

We will not accept responsibility for any damage incurred by the customer from misuse. Please see our care instructions for best practice.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange request.

For approved refunds, your payment will be processed, and a credit will automatically be applied to your original method of payment within 10 days. If your exchange is approved, a credit note will be issued for purchase of an alternative item.


PROMOTIONAL GIFTS

If you return an order which included a free gift or promotional item, the gift will need to be returned.


DAMAGED ON DELIVERY

Please notify us within 2 working days of receipt of a damaged delivery so we may make the necessary arrangements to provide a replacement as soon as possible.

You may be required to submit an image and description of the damaged product, packaging and shipping carton.


THINGS WE NEVER COVER

This includes but isn't limited to:

  • Normal wear and tear.
  • Failure to follow washing and care instructions (we can tell!)
  • Improper usage.
  • Minor imperfections such as slight cosmetic flaws.
  • Stains, tears, burns, and discolouration that occur over time and/or are caused by the user.
  • Anything purchased from a re-seller or distributor.
  • Allergies or sensitivities to fabrics or materials.
  • Damage caused by badly behaved adults, pets or children.
  • Naturally occurring aromas from eucalyptus or other materials.
  • Acts of God.


INTERNATIONAL RETURNS

Please ensure that you state in the reason for export field on your postage label that you are returning to seller.

You must also state that the item is of no retail value, as we cannot accept customs charges to receive your return.

We strongly recommend using a tracked and shipped service for return as we cannot refund items that don't reach us safely.

International shipping costs are the responsibility of the customer.

Please note we do not refund any of third party customs, taxes, delivery or other fees or charges.